Refund policy

Return and Refund POLICY – 30 Days

We want you to love your purchase! If you’re not completely satisfied with your clothing item, you may return it within 30 days of delivery for a refund or exchange, subject to the following conditions.

Eligibility

  • Items must be unworn, unwashed, and in original condition (including all tags and packaging).

  • Sale or clearance items may be final sale and not eligible for return.

  • Returns must be initiated within 30 days of the delivery date.

Return Process

  1. Submit a Return Request

    • Contact our Customer Service at Support@eemaxs.com.

    • Include your order number, the item(s) you wish to return, and the reason for return.

  2. Receive a Return Authorization

    • Once approved, you’ll receive a Return Authorization (RA) number and shipping instructions.

  3. Ship the Item

    • Pack your item securely and include the RA number inside the package.

    • Ship using a trackable shipping method to the address provided.

  4. Refund or Exchange

    • Once your return is received and inspected, we’ll process your refund or exchange within 5–7 business days.

    • Refunds will be issued to the original payment method.

Additional Notes

  • Return shipping costs are the responsibility of the customer unless the return is due to a defect or incorrect item.

  • We are not responsible for lost or damaged return shipments.